Recruitment position

Customer Service Executive
Department: Business Development
Quantity: 01

Job Description

Support the Sales Team in Achieving Sales Targets

• Coordinate with the Sales team in monitoring and expediting order progress to achieve the set revenue and margin targets.
• Update and consolidate order status reports to support management and decision-making.

Coordination between Sales and Production

• Act as the liaison between the Sales and Production departments to resolve issues relating to orders, inventory and delivery schedules.
• Monitor production plans and give early warning of risks of delays or stock shortages.

Handling Customer Requests and Inquiries

• Receive and respond to all customer inquiries regarding products, quality and delivery times.
• Ensure that customers receive timely, accurate and professional responses.

Preparation of Sales Project Documentation

• Prepare sales project documents, including technical specifications and quotations, and advise customers on the products best suited to their needs.

Handling Product-Related Complaints

• Receive customer complaints about product quality, analyze their root causes and propose solutions.
• Coordinate with the relevant departments to ensure that complaints are resolved satisfactorily and on time.

Other Duties

• Perform other tasks as assigned by line management.

Request

• Bachelor's degree or higher in Foreign Trade, Business Administration or a related field.
• Good negotiation and problem-solving skills.
• Proactive, goal-oriented and customer-focused, with the ability to work under high pressure.
• Preference will be given to candidates with experience in a similar position (Customer Service or Order Coordination) in the manufacturing or FMCG sector.
• Good communication and teamwork skills; careful and meticulous in handling documents and data.
• Proficiency in MS Office applications (Excel, Word, Outlook, etc.).

Interest

• Receive in-depth training on products/consulting skills throughout the work process.
• Participate in full social insurance, health insurance, and unemployment insurance according to the law and the Company's regulations after becoming an official employee.
• There are benefits for holidays, New Year, birthdays, funerals, weddings... There are lunch allowances and travel and entertainment activities according to the company's plans.
• Considered for an annual salary increase according to working capacity.
• Dynamic, modern, professional, united, and friendly working environment.
• There are opportunities for career advancement.

Work location

Office: No. 1431, D1 Street, Phu Nhuan Residential Area, Phuoc Long B Ward, Thu Duc City, Ho Chi Minh City.

How to apply

Send CV/Application directly via Email: tuyen.nguyen@bmppack.com.
Title: Full name - Position applied for.

BMP Group – THE LEADING COMPLEX PACKAGING PROVIDER IN VIETNAM

BMP Group is a pioneer in the field of manufacturing and supplying complex packaging in Vietnam, constantly innovating and developing to meet the increasing demands of domestic and international markets.